Institute of Marine Engineers (India) (“IME(I)”)is a charitable trust registered under the Bombay Public Trust Act 1950. IME(I) endeavours to provide the highest standards of services and products to our users. Hereon, wherever the context so requires “you” or “your” shall refer to all users and the terms “we”, “us”, and “our” shall refer to IME(I).
COLLECTION AND USAGE OF YOUR INFORMATION
We collect your personal data as well as non-personal data. We limit such collection to the minimum needs of operation.
All registration related information: This includes your name, email address, contact number, username, password, email address, and gender. This information is necessary for us to verify the identities of our users. We use your contact information to reach out to you for communication of services and send promotional content so you stay updated with our services
Postal addresses: We collect all postal addresses that you provide to us for delivering your orders to your doorstep.
Transaction information: We collect this information when you purchase, return, or exchange a product using our website. In addition to registration and postal information, this category includes payment information as well. However, we do not store your card information and instead use the method of Card-on-File Tokenisation, in accordance with the regulations of the Reserve Bank of India.
Communications: We collect all communication related information, including messages that you send to us either one-to-one or within a limited group using our message, chat, post, or similar functionality, and call recordings from our service centres, where we are permitted by applicable law to collect this information.
Location information: We collect locational data as well as Internet Protocol (“IP”) address provided to us by a mobile or another device you use to interact with us. This helps us better our services as well as ascertain the applicable laws.
Public information: We collect information related to our website and services that you have made available on public platforms. We use the same to enhance our operations.
Activity information: We collect information about your activity on our website through you logged in account as well as from any device that you may use to access our website.
To collect your information, we use technologies such as cookies, Flash cookies, pixel-tags, software development kits, mobile application program interfaces, analytics tools, and web beacons.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services. Applicable law may require that you authorize the third party to share your information with us before we can acquire it.
We use your information, personal as well as non-personal, in order to enhance overall customer experience and provide to you curated recommendations based upon your behaviour on our website. We use information collected by us to conduct internal research on users’ demographics and interests to better understand, protect, and serve our users. The collected information may include the URL that you came from, the URL that you are going to next, your IP address and computer browser information.
SHARING OF YOUR INFORMATION
We will not share your personal information with third parties, except in the following circumstances:
When you explicitly provide your consent to enable us to share information with such third parties;
When you direct us, explicitly or otherwise, to share your personal information with such third parties to fulfil your deliveries or fulfil requests of certain services; AND/OR
When we share your personal information with third parties in connection with the sale, to enforce our T&C, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.
YOUR RIGHTS AND CHOICES
Every individual accessing or using our website is entitled to the legal rights available under the applicable laws, rules, and regulations.
In jurisdictions where such laws are not enforced, we provide our users with the right to update to accuracy any of your personal information that you have shared with us, such as correction of name, change of contact details, updating passwords, and likewise. The inaccurate information is erased and rectified to allow for the accurate information. You may access, correct, and update your personal information directly through the functionalities provided on the website once you login. You can also write to us at email@example.com to assist you with these requests.
Further, if you wish to unsubscribe from all our newsletters and lists, you can opt for “unsubscribe” from the email you received containing the described newsletters.
DATA SECURITY AND RETENTION
We have implemented and regularly review our technical, administrative, and physical security measures that are designed to protect your personal information from unauthorised access and data threats.
We retain your personal information according to applicable laws for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse. We may continue to retain your data in anonymised form for analytical and research purposes.
Any complaints or request or concerns with regards to use, processing, or disclosure of information provided by you or breach of these terms may be taken up with the designated Grievance Redressal Officer by sending an email to firstname.lastname@example.org.
We request you to please provide the following information in your complaint
Identification of the information provided by you;
Clear statement as to whether the information is personal information or sensitive personal information;
Your address, contact number, or e-mail address;
A statement that you have a good-faith belief that use of the information has been processed incorrectly or disclosed without authorization, as the case may be; AND
A statement, under penalty of perjury, that the information in the notice is accurate, and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.
We may reach out to you to confirm or discuss certain details about your complaint and issues raised.
We shall not be responsible for any communication, if addressed, to any non-designated person in this regard.